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If you were previously using automatic payments with us, you will need to re-enter your payment information. Use the instructions below to quickly get your account registered and set up for Auto Pay.
*** Auto Pay begins with your next billing statement. You must pay your current balance in full by your due date. ***
Register your account in our new SmartHub system. You can register through the Web Portal or register through our Mobile App.
After registering your account, use the web portal or mobile app to re-setup Auto Pay on your account.
Log into SmartHub web portal.
From the home screen, click on Billing & Payments menu.
From the Billing & Payments screen, click on the Auto Pay programs sub-menu.
Click on Sign Up for Auto Pay and follow the instructions on the screen.
Log into the SmartHub mobile app.
From the main screen, click on Bill & Pay at the bottom of the screen.
Tap on the Auto Pay Program sub-menu and follow the instructions on the screen.
If you have questions or experience any issues we are here to help. Please contact us at 540-864-5121.
Here are some important steps to take when we launch SmartHub on May 1.
Account Number: Use your account number to register for SmartHub. You can find your account number on your monthly bill.
Re-register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your energy daily, and hourly energy usage.
Update your online payment options: If you previously were using automatic payments with us you will need to re-enter your payment information. You can do this once you register for your online account.
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
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What is the difference between the SmartHub web portal and mobile app? Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Is the mobile app secure? Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Where can I find my account number? You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
How do I sign up for SmartHub? (Web) Members can sign up for SmartHub via the login page. To create a new online account, click "New User? Sign up to access our Self Service site" on the login page for SmartHub.
You will need to have your account number and email address on hand before starting the process.
On the registration page, type your billing account number, last name, or business and email address in the requested fields.
You will receive an email to verify your account. You will then be prompted to change your password.
How do I download the app and sign up for SmartHub? (Mobile) Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.
Members can sign up for SmartHub via the login page. To create a new online account, click “Don’t have an account? Register now.” on the login page for SmartHub.
From the registration screen, type your billing account number, last name or business and email address in the requested fields.
You will receive an email to verify your account. You will then be prompted to change your password.
I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it? No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
Click on My Profile
Click on Update My Paperless Settings.
Choose your paperless preference
On the app:
Select Settings
Select Paperless Billing
Choose your paperless preference
How do I set up my mobile and email for notifications? You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
Log in to your SmartHub account
Click on “Notifications”
Click Manage Contacts to add or change email address and phone numbers
Enter verification code to activate
Click on Manage Notifications to set up SMS and email alerts
What is Auto Pay and do I need to sign up for it? Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
Click on Billing & Payments
Click on Auto Pay Program
Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
Select Bill & Pay
Select Auto Pay Program and follow instructions
How do I set up stored payment methods, such as a credit card? You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
Click My Profile
Click on Manage My Stored Payment Accounts and follow instruction
On the app:
Select Settings
Select Stored Payment Accounts and follow instructions
Do I have to use SmartHub to pay my bill? No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do. Visit cbec.coop/smarthub to view all payment options.
Can I manage and make payments on multiple accounts with SmartHub? Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
How can I view my energy use? You can view your energy use on the website and app.
On the website:
Click My Usage
Select My Usage
then select Usage Explorer
On the app:
Select the Energy Use icon to view your energy use.
How current is the account information in the app or website? The information you see in the app and on the website is shown in real-time. However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
How do I avoid being scammed by another party when being asked about SmartHub and my new account number? Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be our Employee, please report it to us as soon as possible.
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